Terms & Conditions

Pilates First (pty) Ltd
Last updated: 2026/06/04

Please read these Terms and Conditions carefully before using our Service.

1. Acknowledgement

These Terms and Conditions (“Terms”) govern your access to and use of the Pilates First platform (“Service”) and form a binding agreement between you (“User”, “you”) and Pilates First (pty) Ltd (“we”, “us”, “our”).

The Service provides online and on-demand Pilates and fitness content, including live classes, video classes, programs, and related materials.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

Your use of the Service is also subject to our Privacy Policy, which explains how we collect and process personal information.

2. Health Disclaimer & Assumption of Risk

The Service provides general fitness and Pilates instruction only.

You acknowledge and agree that:

  • You participate in all exercise classes voluntarily and at your own risk
  • You are responsible for consulting a medical professional before starting any exercise program
  • You should not use the Service if you have medical conditions that may be aggravated by physical activity without medical clearance
  • We are not providing medical advice, diagnosis, or treatment

You expressly assume all risks associated with exercise, including but not limited to injury, strain, or adverse health effects.

3. Eligibility

By using the Service, you confirm that:

  • You are at least 18 years old, or have parental/guardian consent
  • You are legally capable of entering into binding agreements

4. Subscription & Access

4.1 Online In-Person Sessions

We offer live in-person Pilates sessions presented via Zoom.

By booking or attending a live session, you agree that:

  • Attendance is subject to availability and advance booking
  • You are responsible for arriving on time; late arrivals may not be permitted to join
  • You participate voluntarily and at your own risk
  • You must ensure you are medically fit to participate in physical exercise

We reserve the right to:

  • Change class schedules or instructors where necessary
  • Cancel or reschedule sessions due to unforeseen circumstances

In-person sessions are for personal use only and may not be recorded, filmed, or reproduced without written permission.

4.2 On-Demand Access

The Service is offered on a subscription basis.

By subscribing, you gain access to digital Pilates content for the duration of your active subscription.

We reserve the right to modify, update, or remove content at any time without notice.

Access is granted for personal, non-commercial use only.

5. Payments, Billing & Renewal

5.1 Online In-Person Session

In-person sessions are billed in advance, and full payment is required prior to attendance.

Clients may choose to pay per session, monthly, or annually, provided their account remains in good standing and remains in credit.

Prices are listed in South African Rand (ZAR) and may change with notice.

5.2 On-Demand Access

Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selected plan).

By subscribing, you authorise us (or our payment provider) to charge your selected payment method on a recurring basis until cancellation.

If payment fails, access to the Service may be suspended or terminated.

Prices are listed in South African Rand (ZAR) and may change with notice.

6. Cancellation

6.1 Online In-Person Session

You may cancel your scheduled session at any time.

To avoid charges, a minimum of 24 hours’ notice is required for all session cancellations.

Cancellations made within 24 hours of the scheduled session will be subject to a late cancellation fee.

6.2 On-Demand Access

You may cancel your subscription at any time.

Cancellation will take effect at the end of the current billing cycle unless otherwise stated.

We do not provide partial refunds for unused time unless required by law or at our discretion.

7. Refund Policy

7.1 Online In-Person Session

All in-person session bookings and payments are non-refundable once confirmed.

Refunds will only be issued in exceptional circumstances at our discretion.

Where a session is cancelled by Pilates First (pty) Ltd, clients will be offered a rescheduled session or refund where applicable.

7.2 On-Demand Access

All payments are generally non-refundable once access has been granted.

Refunds may only be issued in cases of:

  • Duplicate charges
  • Technical errors preventing access
  • Other exceptional circumstances at our discretion

8. User Conduct

You agree not to:

  • Share your login details with others
  • Copy, record, distribute, or reproduce content without permission
  • Use the Service for commercial purposes
  • Attempt to disrupt or interfere with platform functionality

We reserve the right to suspend or terminate access for misuse.

9. Intellectual Property

All content on the Service, including videos, programs, branding, text, and graphics, is owned by or licensed to Pilates First (pty) Ltd.

You are granted a limited, non-transferable licence for personal use only.

You may not copy, distribute, modify, or exploit any content without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, [Pilates First (pty) Ltd is not liable for any injury, loss, damage, or health condition arising from your use of the Service.

We are not responsible for:

  • Injuries sustained during exercise
  • Misuse of exercises or failure to follow instructions
  • Technical interruptions or service downtime

Your participation in all activities is at your own risk.

11. Termination

We may suspend or terminate your access to the Service immediately if you breach these Terms or engage in misuse.

Upon termination, access to the Service will cease.

12. Changes to Terms

We may update these Terms from time to time.

Continued use of the Service after changes are made constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes will be subject to the jurisdiction of South African courts.

14. Contact Us

If you have any questions, please contact us:

Email: info@pilatesfirst.co.za